March 28, 2016
Smart companies are investing resources in the customer experience. But even smarter companies understand that the employee experience is the bedrock of the customer experience. Jacob Morgan is at the forefront of this conversation. Jacob is an author, speaker and futurist. But perhaps more important to this conversation, he is the co-founder of The Future of Work Community, a brand council of forward-thinking organizations.
In this episode of ICology, Jacob talks about his recently created the Employee Experience Equation. It’s a helpful model to help those not only understand the employee experience but also the important/critical elements.